Buy 1 and Next one at Rs.1/-
Clearance Sale : Pack of 2 Boxers at just Rs.449/-
Get upto 10% Cashback on Mobikwik wallet payments on Minimum Transaction of Rs.499/-

Frequently Asked Questions

Order Tracking

The profile dashboard allows you to track your orders. Simply log in to your account and go to the dashboard to see the order status.

Your order history is accessible via the account dashboard.

Usually, it takes 3-5 working days for orders to arrive, but the schedule may be affected by remote pin codes.

To cancel your order, go to the My Orders page and click on the Cancel option under Need Help. Note that cancellation is only possible before the item has been shipped.

If the order has been cancelled before shipping, the refund is processed within 2-3 day’s and the amount is reimbursed to the payment source. Your bank might take 5-7 days to credit the amount to your account

If the order is not accepted at delivery,refund process will be take start only after receiving the items back to warehouse. Amount to credit at payment source would take 7-10 Day working days depending on your bank.

Login to the account and go to the dashboard to view the cashback points.

All cashback points will expire within 1 year from the date of credit.

Can I get cash refund on the cashback points.

No cash will be provided. Cashback points can be redeemed only on your next purchase from the PIVOT website only.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

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